Frequently Asked Questions

Orders & Personalization

How do I personalize my order?
Simply add the item to your cart and enter your personalization details (name, date, message) in the provided fields before checkout.

Can I preview my personalized item before it ships?
We do not currently offer digital previews, but our team carefully reviews every order to ensure accuracy.

Shipping

How long does shipping take?
Standard orders ship within 3-5 business days. Personalized items may take an additional 1-2 business days to process.

Do you offer free shipping?
Yes! We offer free shipping on all orders.

Returns & Exchanges

What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your order, please contact us at support@etchedandelegant.com.

Can I return a personalized item?
Due to the custom nature of personalized items, we cannot accept returns unless the item is defective or incorrect.

Contact

How can I reach customer support?
Email us at support@etchedandelegant.com or call 401-681-3589. We are available Monday to Friday, 9am to 5pm EST.